Terms of Service

1. Definitions

2. Acceptance of Terms

By accessing, registering for, purchasing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must immediately cease all use of the Services and delete or return all software, credentials, and materials in your possession.

3. Eligibility and Account Registration

3.1 You must be at least 18 years of age and capable of forming a binding contract under applicable law.

3.2 You agree to provide accurate, current, and complete information during registration and to keep such information updated.

3.3 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breach.

3.4 AIGO reserves the right to suspend or terminate accounts that provide false information, violate these Terms, or pose a security risk.

3.5 Account Sharing. User licenses are issued on a named-user basis unless otherwise specified. You may not share login credentials across multiple individuals.

4. Deployment Models and Licensing

AIGO offers the Services under multiple deployment models. The terms, responsibilities, and pricing applicable to you depend on the model specified in your Order Form.

4.1 SaaS

AIGO hosts, manages, and maintains the entire platform infrastructure. Sections 7, 10, and 14–15 apply as written. AIGO is responsible for infrastructure management, patching, availability, and cloud security controls.

4.2 Private Cloud / Bring Your Own Cloud (BYOC)

• AIGO deploys the Services into cloud infrastructure owned and controlled by you.
• You are responsible for the security, availability, licensing, and cost of the underlying cloud infrastructure, including compute, storage, networking, and associated cloud provider fees.
• AIGO retains responsibility for application-level security, software updates, platform functionality, and configuration guidance.
• Data backup, disaster recovery, encryption-at-rest, and network security group configurations are jointly managed as specified in your Order Form or Statement of Work.
• You must ensure the underlying infrastructure meets AIGO's minimum system requirements. Failure to do so may void support obligations for performance-related issues.

4.3 On-Premises

• AIGO grants you a limited license to install and run the Services on your own servers, subject to the scope, user count, and instance restrictions in your Order Form.
• You are solely responsible for infrastructure provisioning, hardware maintenance, operating system patching, network security, backup, disaster recovery, and physical security.
• AIGO provides software updates, security patches, and technical support only during the active Support & Maintenance subscription period.
• You may not reverse engineer, decrypt, or bypass any license key, activation mechanism, or usage metering built into the software.
• License Audit. For compliance verification, you agree to permit AIGO or its designated auditor to verify your license usage, including user count, instance count, and deployment location, upon thirty (30) days' prior written notice, no more than once per twelve (12) months.

4.4 License Restrictions — All Models

Regardless of deployment model, you may not:

• Sublicense, sell, rent, lease, lend, or transfer your rights to the Services without AIGO's prior written consent;
• Remove, alter, or obscure any proprietary markings, copyright notices, or license keys;
• Use the Services to operate a service bureau, timesharing arrangement, or application service provider business without express written authorization;
• Exceed the licensed number of users, instances, modules, or data volume specified in your Order Form;
• Circumvent any usage limits, API throttling, or technical restrictions.

5. Partners, Resellers, and Channel Terms

5.1 Applicability

This Section 5 applies if you are accessing the Services through an authorized AIGO Partner, Reseller, System Integrator, or Managed Service Provider. If you are a direct AIGO customer, this Section supplements but does not override your direct obligations under these Terms.

5.2 Partner Agreements

Partners are bound by separate Partner Agreements or Channel Terms with AIGO, which govern:

• Commission structures, revenue sharing, and discount tiers;
• Marketing, co-branding, and trademark usage rights;
• Customer referral, registration, and deal protection procedures;
• Support tier responsibilities and escalation paths;
• Data handling obligations when the Partner manages Customer Data on behalf of end-customers.

5.3 End-Customer Obligations

If a Partner provisioned your account or manages your deployment:

• You remain bound by these Terms of Service as an end-user;
• The Partner is responsible for tier-1 support, onboarding, initial training, and first-line troubleshooting unless your Order Form states otherwise;
• AIGO reserves the right to engage directly with you for security incidents, compliance audits, data subject requests, or escalations that the Partner cannot resolve;
• Billing may be handled by the Partner, but AIGO retains the right to suspend Services for non-payment by the Partner attributable to your account.

5.4 No Agency

No Partner is an agent, legal representative, or joint venturer of AIGO. No Partner is authorized to bind AIGO to any obligation, warranty, liability, or representation beyond what is expressly stated in these Terms or a signed Order Form confirmed by AIGO.

5.5 Partner-Managed Deployments

If a Partner hosts or manages your instance, such as an MSP running a Private Cloud deployment on your behalf:

• The Partner acts as a data processor or sub-processor, as applicable under data protection law;
• You acknowledge that AIGO may share platform-level metadata, usage statistics, and support logs with the Partner for billing, support, and account management;
• AIGO is not liable for the Partner's infrastructure, security practices, cloud misconfigurations, or data handling outside the AIGO platform software.

6. License and Permitted Use

6.1 Subject to your compliance with these Terms and payment of applicable fees, AIGO grants you a limited, non-exclusive, non-transferable, except to an affiliate in a corporate restructuring, non-sublicensable, revocable license to access and use the Services solely for your internal business operations.

6.2 Prohibited Conduct

You agree not to, and not to permit any third party to:

• Use the Services for any unlawful, fraudulent, or unauthorized purpose;
• Violate any applicable local, state, national, or international law or regulation, including data protection, privacy, financial services, and sector-specific regulations;
• Attempt to gain unauthorized access to any part of the Services, servers, networks, or other customers' accounts;
• Interfere with or disrupt the integrity, security, or performance of the Services, including through denial-of-service attacks, SQL injection, cross-site scripting, or similar methods;
• Reverse engineer, decompile, disassemble, decrypt, or otherwise attempt to derive source code, algorithms, or underlying ideas from the Services;
• Copy, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or distribute any part of the Services without prior written consent;
• Upload, transmit, or distribute any viruses, malware, spyware, ransomware, or other harmful or destructive code;
• Use automated scripts, bots, scrapers, crawlers, or data mining tools to access, monitor, copy, or extract data from the Services without authorization;
• Remove, alter, or obscure any proprietary notices, legends, watermarks, or labels on the Services;
• Benchmark or perform competitive analysis on the Services for publication without written consent;
• Use the Services to store or process data subject to regulations for which the Services are not certified or compliant, unless expressly agreed in a separate Data Processing Addendum (DPA).

6.3 High-Risk Activities

You acknowledge that the Services are not designed for use in high-risk environments requiring fail-safe performance, such as nuclear facilities, aircraft navigation, medical life-support systems, or emergency response systems, and you agree not to use them for such purposes.

7. Customer Data and Data Protection

7.1 Ownership. You retain all right, title, and interest in and to your Customer Data. AIGO does not claim ownership of your Customer Data.

7.2 License to AIGO. You grant AIGO a limited license to access, process, store, transmit, and display your Customer Data solely to provide, maintain, secure, improve, and support the Services.

7.3 Data Protection and Security. AIGO implements and maintains commercially reasonable administrative, physical, and technical safeguards designed to protect Customer Data, as further described in our Security Documentation and Privacy Policy. However, no security system is impenetrable. You acknowledge that transmission over the internet and storage in cloud environments carry inherent risks.

7.4 Compliance Data Integrity. Given the governance, risk, and compliance nature of the Services, you agree not to tamper with, falsify, backdate, or delete audit trails, timestamps, immutable logs, or metadata generated by the Services, except through authorized administrative functions or as required by law.

7.5 Privacy and DPAs. Our collection, use, and disclosure of personal information is governed by our Privacy Policy. Where you process personal data subject to GDPR, DPDP Act 2023, or similar regulations, we will enter into a Data Processing Addendum (DPA) or Standard Contractual Clauses (SCCs) upon your request.

7.6 Data Deletion. You may delete Customer Data at any time through the Services interface. Deleted data may remain in encrypted backups for up to ninety (90) days before permanent purging, unless a longer retention is required by law or litigation hold.

8. Intellectual Property Rights

8.1 AIGO IP. All rights, title, and interest in and to the Services, including software, source code, object code, algorithms, user interfaces, databases, designs, text, graphics, logos, trademarks, service marks, trade names, and all related intellectual property, are and shall remain the exclusive property of AIGO and its licensors.

8.2 Feedback. If you provide suggestions, ideas, enhancement requests, or feedback about the Services, you grant AIGO a perpetual, irrevocable, royalty-free, worldwide, sublicensable license to use and incorporate such feedback without compensation or attribution.

8.3 Aggregated Data. AIGO may collect, use, and disclose aggregated, anonymized, de-identified data derived from use of the Services for analytics, benchmarking, product improvement, and industry reporting, provided such data does not identify you, any individual, or any specific Customer Data.

9. Subscriptions, Licensing, Fees, and Payment

9.1 Pricing Models by Deployment Type

9.2 Payment Terms. Fees are due as specified in your Order Form or invoice. Overdue amounts accrue interest at 1.5% per month or the maximum rate permitted by applicable law, whichever is lower. AIGO reserves the right to suspend Services for accounts past due by more than thirty (30) days.

9.3 Taxes. All fees are exclusive of applicable taxes, levies, or duties. You are responsible for payment of all GST, VAT, withholding tax, or other governmental charges.

9.4 No Refunds. Except as required by law or as expressly stated in your Order Form, all fees are non-refundable. Annual commitments canceled mid-term do not entitle you to a prorated refund.

9.5 Price Changes. AIGO may adjust subscription or license fees upon renewal with sixty (60) days' prior written notice.

10. Service Availability and Modifications

10.1 Uptime Commitment. AIGO will use commercially reasonable efforts to make the SaaS Services available 24/7, excluding scheduled maintenance, emergency repairs, and circumstances beyond our reasonable control.

10.2 SLA. Enterprise SaaS customers are subject to specific Service Level Agreements (SLAs) outlined in their Master Service Agreement or Order Form. The SLA does not apply to trial, free, or non-enterprise plans unless expressly agreed.

10.3 Deployment-Specific Availability.

• SaaS: AIGO is responsible for platform availability as measured from the internet-facing load balancer.
• Private Cloud: Availability obligations apply to the software platform only. You are responsible for cloud infrastructure availability, and AIGO is not liable for outages caused by your cloud provider.
• On-Premises: AIGO has no obligation to ensure availability of your local infrastructure. Support response times apply as specified in your Support & Maintenance agreement.

10.4 Modifications. We reserve the right to modify, suspend, or discontinue any part of the Services, including features, functionality, third-party integrations, or supported browsers, at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation.

11. Third-Party Services and Integrations

The Services may integrate with or contain links to third-party services, APIs, or content, including AWS, Azure, Google Cloud, SendGrid, identity providers, and SIEM tools. Your use of such third-party services is governed by their respective terms and policies. AIGO does not endorse and is not responsible for the content, accuracy, availability, security, or practices of any third-party services.

12. Confidentiality

Each party agrees to hold all Confidential Information of the other party in strict confidence and not disclose such information to any third party except:

• To employees, contractors, or advisors who have a need to know and are bound by confidentiality obligations;
• As required by law, regulation, or court order; or
• With the other party's prior written consent.

This obligation survives termination of these Terms for a period of five (5) years, or indefinitely for trade secrets.

13. Term and Termination

13.1 Term. These Terms commence on the date you first access or purchase the Services and continue until terminated.

13.2 Termination by You. You may terminate your account or subscription by providing written notice in accordance with your Order Form. Annual or multi-year subscriptions may not be terminated for convenience mid-term unless specified otherwise.

13.3 Termination by AIGO. We may suspend or terminate your access immediately, without prior notice, if you breach these Terms, fail to pay fees when due, engage in fraudulent activity, or pose a security or legal risk.

13.4 Effect of Termination. Upon termination:

• Your license to use the Services immediately ceases;
• You must cease all use of the Services and destroy or return all software, documentation, and copies;
• AIGO will retain your Customer Data in accordance with our Data Retention Policy and applicable legal obligations;
• Provisions that by their nature should survive termination shall survive, including Intellectual Property, Confidentiality, Disclaimer of Warranties, Limitation of Liability, and Governing Law.

13.5 Data Export. Following termination, you may request an export of your Customer Data in a standard format, such as CSV, JSON, or SQL dump, within thirty (30) days. After this period, AIGO reserves the right to delete your data, subject to legal retention obligations. For On-Premises deployments, you retain physical possession of your data.

14. Disclaimer of Warranties

15. Limitation of Liability

15.1 Deployment-Specific Liability

• For Private Cloud deployments, AIGO's liability is limited to defects in the licensed software and documented configuration guidance. AIGO is not liable for data loss, downtime, or security breaches caused by your cloud infrastructure, misconfiguration, or failure to apply security patches.
• For On-Premises deployments, AIGO's liability is strictly limited to material defects in the software that prevent substantial conformity with published documentation. AIGO is not liable for hardware failures, network outages, environmental factors, or your failure to maintain adequate backup and disaster recovery procedures.

THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF THE ABOVE-STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

16. Indemnification

You agree to defend, indemnify, and hold harmless AIGO and its licensors, affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses, including but not limited to reasonable attorney's fees, arising from:

• Your use of and access to the Services;
• Your violation of any provision of these Terms;
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right;
• Any claim that your Customer Data caused damage to a third party; or
• Your negligence, willful misconduct, or breach of applicable law.

17. Governing Law and Dispute Resolution

17.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law provisions.

17.2 Jurisdiction. Any dispute, controversy, or claim arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

17.3 Informal Resolution. Before filing any claim, the parties agree to attempt in good faith to resolve any dispute informally for a period of thirty (30) days by providing written notice to the other party.

18. Force Majeure

AIGO shall not be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, failure of telecommunications or internet service providers, or cloud provider outages for SaaS and Private Cloud deployments.

19. General Provisions

19.1 Entire Agreement. These Terms, together with the Privacy Policy, Security Documentation, DPA, if executed, and any Order Forms or MSAs, constitute the entire agreement between you and AIGO regarding the Services and supersede all prior agreements, proposals, and understandings.

19.2 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

19.3 Waiver. No waiver of any provision of these Terms shall be effective unless in writing and signed by the party against whom the waiver is sought to be enforced.

19.4 Assignment. You may not assign or transfer these Terms without AIGO's prior written consent. AIGO may assign these Terms without restriction in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

19.5 Notices. All notices to AIGO must be sent to: contact@aigo.ai

20. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Material changes will be notified via email to the account administrator or prominent notice on our website at least thirty (30) days before becoming effective. Your continued use of the Services after such changes constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Services and may be entitled to a prorated refund for prepaid unused subscription fees, where applicable by law.

21. Contact Information

For questions, concerns, or legal notices regarding these Terms, please contact us at: